Resume

ACCOMPLISHMENTS

Leads an organization consisting of over 100 employees and contractors
Shares responsibility for a monthly AWS budget of $1.2 Million, including efforts to optimize spending
Collaborated on developing and implementing strategies that resulted in a 30% reduction in major incidents in 2021 and a 10% reduction in major incidents in 2023
Embraced and encouraged GitOps and InnerSource efforts with 989 contributions in 2022 and 863 contributions in 2023
Recipient of 2 President’s Club and 2 Employee of the Quarter awards

EXPERIENCE

Senior IT Director, Partner Technology Operations

WEX
October 2022-Current

Manages an organization with 11 managers supporting 90 engineers responsible for production support, including monitoring, alerting, and incident resolution across three lines of business.
Leading efforts to standardize production support operations, with a goal to reduce high-priority incidents by ten percent year over year.
Collaborating to increase patching frequency, shift workloads, and retire infrastructure to reduce risk and costs while improving security.

Senior IT Director, Global Fleet Technology Operations

WEX
May 2021-October 2022

Managed an organization of three managers supporting 30 engineers in the Application Services and DevOps teams under Global Fleet Technology.
Led projects to containerize and enhance legacy applications with CI/CD pipelines for infrastructure and applications, blue/green deployments, and auto-scaling, resulting in better performance, significant reductions in customer-facing incidents, and reduced infrastructure expenses.

IT Director, Global Fleet Technology DevOps

WEX
August 2019-May 2021

Led a successful nine-month AWS platform migration, including building CI/CD pipelines with Github and Jenkins, implementing infrastructure as code with Terraform and Ansible, containerizing components orchestrated by AWS Fargate, migrating data, and network routing changes.
Implemented policies and procedures to improve system reliability and reduce high-priority incidents by 30% year-over-year.
Spearheaded a multi-day disaster recovery effort, directing database administrators, system administrators, and production support.

IT Director, Web and Middleware

WEX
January 2018-August 2019
WEX acquired Electronic Funds Source in 2016. WEX provides corporate payment solutions in several markets, including Transportation, Online Travel Agencies, and Healthcare.

Managed a global team of engineers who maintained middleware, web servers, and HP Non-Stop (Tandem) systems.
Integrated and migrated 200+ websites to a new corporate firewall; developed the plan, identified and mitigated risks; migrated websites and implemented security controls.
Consolidated authorized SSL CA vendors to provide a 30% reduction in SSL certificate renewal expenses, improved observability of expiring SSL certificates, and a simpler issuance and renewal workflow.

Director of Systems Administration

Electronic Funds Source, LLC
2007-2017
Transportation Clearing House merged with EFSTS in 2011 and formed Electronic Funds Source. In 2012 Electronic Funds Source acquired T-Chek. Warburg Pincus acquired Electronic Funds Source in 2014.

Managed bidding, purchasing, and contracting to acquire the required capacity for two major data consolidation plans within the scope of two M&A projects, executing on time and within budget.
Collaborated with the development team to migrate the proprietary credit card authorization system from legacy HP-UX systems to Linux running in a VMWare cluster, significantly reducing capital costs while improving redundancy and reliability.

Systems/Database Administrator

Transportation Clearing House
2005-2007

Installed, configured, optimized, and maintained HP-UX, Linux, and Solaris servers.
Responded to and complied with audits performed by the internal compliance department and other audits performed by regulatory agencies.
Monitored systems, databases, and applications to maintain a 99.99% uptime as required by service level agreements.

Unix Programmer

Transportation Clearing House
2003-2005

Migrated Interactive Voice Response applications, written in a combination of C and proprietary languages, from SCO Unix to Sun Solaris.
Designed, authored, and implemented a common logging infrastructure for proprietary applications written in C that increased the system’s flexibility while improving application performance and reducing the amount of unnecessary logging.
Analyzed existing procedures and scripts to develop universal approaches across a team of 8 that ensured code builds and moves met quality assurance standards.
Migrated legacy source code from the RCS source code repository into CVS, resulting in improved developer efficiencies as it was no longer necessary to lock files, and branching and tagging strategies could be added to the development lifecycle.
Established code migration strategies for proprietary applications that reduced downtime, met regulatory requirements and enabled rollback options when a bug was discovered.

Programmer

Aristomed
2001-2003

Engineered software products with cutting-edge data mining techniques for purchasing practices in the healthcare industry.
Developed web crawler process utilizing Perl, automating the search for supplier catalogs and decreasing the use of operational resources searching the internet, locating products, and adding them to the database.
Designed data conversion and data mining software in Perl and SQL to load customers' data into the system for processing.
Built processes to automatically correct customer data where possible using a variety of algorithms and techniques, including Soundex algorithms and Levenshtein distance.

Programmer

Pacific WebWorks
2000-2001

Created and customized software tools to assist clients with electronic storefront hosting and internet payment systems.
Developed and implemented a proprietary extension from Dreamweaver 3.0/4.0 using JavaScript API, which enabled customers to directly manipulate their storefront using Dreamweaver instead of Pacific WebWorks proprietary store editing tools and templates.
Migrated data from Oracle to proprietary data structures, which improved performance, increased reliability, and reduced licensing expenses.
Rewrote proprietary storefront applications from Microsoft Active Server pages running on Internet Information Services to applications written in Perl running on Apache, resulting in improved system security, performance, and reduced licensing expenses.

EDUCATION

Weber State University
Bachelor of Science, Computer Science

AWARDS AND HONORS

Date	Award
March 1, 2022	WEX President’s Club for 2021
March 1, 2018	WEX President’s Club for 2017
May 6, 2015	Department of Defense and Employer Support of the Guard and Reserve Patriotic Employer
July 17, 2013	Electronic Funds Source Trusted Technology Leader for the 2nd Quarter
Jan 11, 2008	Flying J Employee of the Quarter for 4th Quarter 2007